Effective Date: 8-27-25

At HeartsWay Fashion, we want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.

1. Returns

• You have 30 days from the date of delivery to request a return.

• Items must be unworn, unwashed, and in original condition with tags and packaging intact.

• Certain items (such as clearance, final sale, or personalized/custom products) may not be eligible for return.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong item, damaged product, etc.).

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong size.

• If you need an exchange, please contact us at support@myheartswayfashion.com before sending back your item.

4. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service to ensure your return is received.

5. Non-Returnable Items

• Gift cards

• Final sale or clearance items

• Personalized/custom products

6. How to Start a Return